{"id":1121,"date":"2021-05-02T15:58:23","date_gmt":"2021-05-02T15:58:23","guid":{"rendered":"https:\/\/noban.stream\/?page_id=1121"},"modified":"2021-05-02T15:59:16","modified_gmt":"2021-05-02T15:59:16","slug":"claim-support","status":"publish","type":"page","link":"https:\/\/noban.stream\/pt\/faq\/apoio-a-reclamacao\/","title":{"rendered":"Apoio \u00e0 reclama\u00e7\u00e3o"},"content":{"rendered":"<style>.wp-block-kadence-advancedheading.kt-adv-heading_9f0872-9a, .wp-block-kadence-advancedheading.kt-adv-heading_9f0872-9a[data-kb-block=\"kb-adv-heading_9f0872-9a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_9f0872-9a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_9f0872-9a[data-kb-block=\"kb-adv-heading_9f0872-9a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_9f0872-9a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_9f0872-9a[data-kb-block=\"kb-adv-heading_9f0872-9a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_9f0872-9a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_9f0872-9a\">Compreendemos que estejas zangado com o recente sinistro sofrido. Eles podem acontecer por v\u00e1rias raz\u00f5es.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_269130-fe, .wp-block-kadence-advancedheading.kt-adv-heading_269130-fe[data-kb-block=\"kb-adv-heading_269130-fe\"]{margin-bottom:30px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_269130-fe mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_269130-fe[data-kb-block=\"kb-adv-heading_269130-fe\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_269130-fe img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_269130-fe[data-kb-block=\"kb-adv-heading_269130-fe\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_269130-fe wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_269130-fe\">Usa o formul\u00e1rio abaixo se usaste uma m\u00fasica NoBan.Stream e recebeste uma reclama\u00e7\u00e3o que gostarias que investig\u00e1ssemos e resolv\u00eassemos.<\/p>\n\n\n<div class='fluentform ff-default fluentform_wrapper_4 ffs_default_wrap'><form data-form_id=\"4\" id=\"fluentform_4\" class=\"frm-fluent-form fluent_form_4 ff-el-form-top ff_form_instance_4_1 ff-form-loading ff_has_v3_recptcha ffs_default\" data-form_instance=\"ff_form_instance_4_1\" method=\"POST\" data-recptcha_key=\"6Lf8stApAAAAALBQ31CPWvP6bDZuxnljpbUtXMLa\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Formul\u00e1rio de apoio ao pedido<\/legend>        <div\n                style=\"display: none!important; position: absolute!important; transform: translateX(1000%)!important;\"\n                class=\"ff-el-group ff-hpsf-container\"\n        >\n            <div class=\"ff-el-input--label asterisk-right\">\n                <label for=\"ff_4_item_sf\" aria-label=\"Subscribe\">\n                    Subscribe                <\/label>\n            <\/div>\n            <div class=\"ff-el-input--content\">\n                <input type=\"text\"\n                       name=\"item_4__fluent_sf\"\n                       class=\"ff-el-form-control\"\n                       id=\"ff_4_item_sf\"\n                \/>\n            <\/div>\n        <\/div>\n        <input type='hidden' name='__fluent_form_embded_post_id' value='1121' \/><input type=\"hidden\" id=\"_fluentform_4_fluentformnonce\" name=\"_fluentform_4_fluentformnonce\" value=\"d54ca696c3\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/pt\/wp-json\/wp\/v2\/pages\/1121\" \/><div data-type=\"name-element\" data-name=\"names\" class=\"ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_names_first_name_' id='label_ff_4_names_first_name_' >Nome pr\u00f3prio<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_4_names_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><div class='ff-t-cell'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_names_last_name_' id='label_ff_4_names_last_name_' >\u00daltimo nome<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_4_names_last_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_email' id='label_ff_4_email' aria-label=\"Correio electr\u00f3nico\">Correio electr\u00f3nico<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_4_email\" class=\"ff-el-form-control\" placeholder=\"you@domain.com\" data-name=\"email\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label   aria-label=\"Em que plataforma recebeste a reclama\u00e7\u00e3o?\">Em que plataforma recebeste a reclama\u00e7\u00e3o?<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_d17ca78e79aa0c66d7a97c36be689ec3'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Twitch\"  id='input_radio_d17ca78e79aa0c66d7a97c36be689ec3' aria-label='Twitch' aria-invalid='false' aria-required=\"true\"> <span>Twitch<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_a22e562382390722b5d8e31e67f93250'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"YouTube\"  id='input_radio_a22e562382390722b5d8e31e67f93250' aria-label='YouTube' aria-invalid='false' aria-required=\"true\"> <span>YouTube<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_36084b663e50984bb6e04724aa5934f0'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Facebook\"  id='input_radio_36084b663e50984bb6e04724aa5934f0' aria-label='Facebook' aria-invalid='false' aria-required=\"true\"> <span>Facebook<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_c689e4147f3dba3ee36ab6dfdf9b4e7d'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Instagram\"  id='input_radio_c689e4147f3dba3ee36ab6dfdf9b4e7d' aria-label='Instagram' aria-invalid='false' aria-required=\"true\"> <span>Instagram<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_b59d7675e9316d95c18559a0d0c8fce9'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Other\"  id='input_radio_b59d7675e9316d95c18559a0d0c8fce9' aria-label='Outros' aria-invalid='false' aria-required=\"true\"> <span>Outros<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_input_text' id='label_ff_4_input_text' aria-label=\"Uma vez que mencionaste outra plataforma, indica o nome dessa plataforma:\">Uma vez que mencionaste outra plataforma, indica o nome dessa plataforma:<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"Por exemplo, TikTok\" data-name=\"input_text\" id=\"ff_4_input_text\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_subject' id='label_ff_4_subject' aria-label=\"Nome da can\u00e7\u00e3o que te deu um aviso\">Nome da can\u00e7\u00e3o que te deu um aviso<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"subject\" class=\"ff-el-form-control\" placeholder=\"Escreve o nome da m\u00fasica\" data-name=\"subject\" id=\"ff_4_subject\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_url' id='label_ff_4_url' aria-label=\"O URL do teu canal ou perfil\">O URL do teu canal ou perfil<\/label><\/div><div class='ff-el-input--content'><input type=\"url\" name=\"url\" class=\"ff-el-form-control\" data-name=\"url\" id=\"ff_4_url\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_url_1' id='label_ff_4_url_1' aria-label=\"Qual \u00e9 o URL do v\u00eddeo ou do fluxo do conte\u00fado que tem uma reclama\u00e7\u00e3o?\">Qual \u00e9 o URL do v\u00eddeo ou do fluxo do conte\u00fado que tem uma reclama\u00e7\u00e3o?<\/label><\/div><div class='ff-el-input--content'><input type=\"url\" name=\"url_1\" class=\"ff-el-form-control\" data-name=\"url_1\" id=\"ff_4_url_1\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_file-upload_1' id='label_ff_4_file-upload_1' aria-label=\"Captura de ecr\u00e3 do pedido - Carrega uma captura de ecr\u00e3 do pedido\">Captura de ecr\u00e3 do pedido - Carrega uma captura de ecr\u00e3 do pedido<\/label><\/div><div class='ff-el-input--content'><label for='ff_4_file-upload_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Escolhe o ficheiro<\/span> <input type=\"file\" name=\"file-upload\" id=\"ff_4_file-upload_1\" class=\"ff-el-form-control  ff-screen-reader-element\" data-name=\"file-upload\" multiple=\"1\"  aria-invalid='false' aria-required=\"true\"><\/label><\/div><\/div><div class='ff-el-group    ff-el-input--content'><div class='ff-el-form-check ff-el-tc'><label aria-label='Termos e Condi\u00e7\u00f5es: I agree that I have read the Privacy Policy Cont\u00e9m 1 link. Use a navega\u00e7\u00e3o por abas para consultar.' class='ff-el-form-check-label ff_tc_label' for=\"terms-n-condition_98aa28c7492e92c92fe4f2c5d54bfdf8\"><span class='ff_tc_checkbox'><input type=\"checkbox\" name=\"terms-n-condition\" class=\"ff-el-form-check-input\" data-name=\"terms-n-condition\" id=\"terms-n-condition_98aa28c7492e92c92fe4f2c5d54bfdf8\"  value='on' aria-invalid='false' aria-required=\"true\"><\/span> <div class='ff_t_c'><p>Aceito ter lido a <a href=\"https:\/\/noban.stream\/pt\/politica-de-privacidade\/\">Pol\u00edtica de Privacidade<\/a><\/p><\/div><\/label><\/div><\/div><div class='ff-el-group    ff-el-input--content'><div class='ff-el-form-check ff-el-tc'><label aria-label='Autorizo que as informa\u00e7\u00f5es fornecidas sejam armazenadas pela NoBan.Stream para que possam responder ao meu pedido' class='ff-el-form-check-label ff_tc_label' for=\"gdpr-agreement_5edf09e6adbabca9cf0fa95700209bf2\"><span class='ff_tc_checkbox'><input type=\"checkbox\" name=\"gdpr-agreement\" class=\"ff-el-form-check-input ff_gdpr_field\" data-name=\"gdpr-agreement\" id=\"gdpr-agreement_5edf09e6adbabca9cf0fa95700209bf2\"  value='on' aria-invalid='false' aria-required=\"true\"><\/span> <div class='ff_t_c'>Autorizo que as informa\u00e7\u00f5es fornecidas sejam armazenadas pela NoBan.Stream para que possam responder ao meu pedido<\/div><\/label><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-lg ff_btn_style wpf_has_custom_css\"  aria-label=\"Enviar formul\u00e1rio\">Enviar formul\u00e1rio<\/button><\/div>\t\t<div id=\"cf-turnstile-fluent-703597007\"\r\n\t\tclass=\"cf-turnstile\" \t\tdata-sitekey=\"0x4AAAAAAA0jc1rF5MGmp9Ge\"\r\n\t\tdata-theme=\"light\"\r\n\t\tdata-language=\"auto\"\r\n\t\tdata-size=\"normal\"\r\n\t\tdata-retry=\"auto\" data-retry-interval=\"1000\"\r\n\t\tdata-refresh-expired=\"auto\"\r\n\t\tdata-action=\"fluent-form-4\"\r\n\t\t\t\tdata-appearance=\"always\"><\/div>\r\n\t\t\t<script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-fluent-703597007\"); e&&!e.innerHTML.trim()&&(turnstile.remove(\"#cf-turnstile-fluent-703597007\"), turnstile.render(\"#cf-turnstile-fluent-703597007\", {sitekey:\"0x4AAAAAAA0jc1rF5MGmp9Ge\"})); }, 100); });<\/script>\r\n\t\t\t<br class=\"cf-turnstile-br cf-turnstile-br-fluent-703597007\">\r\n\t\t\t\t<style>#cf-turnstile-fluent-703597007 { margin-left: -15px; }<\/style>\r\n\t\t<\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form><div id='fluentform_4_errors' class='ff-errors-in-stack ff_form_instance_4_1 ff-form-loading_errors ff_form_instance_4_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_4_1 = {\"id\":\"4\",\"ajaxUrl\":\"https:\\\/\\\/noban.stream\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_4_1\",\"form_id_selector\":\"fluentform_4\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":true,\"message\":\"First Name field is required\"}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\"}},\"names[last_name]\":{\"required\":{\"value\":true,\"message\":\"Last Name is required\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"Email field is required\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\"}},\"input_radio\":{\"required\":{\"value\":true,\"message\":\"This platform is required\"}},\"input_text\":{\"required\":{\"value\":true,\"message\":\"Other platform is required\"}},\"subject\":{\"required\":{\"value\":true,\"message\":\"Name of the song is required\"}},\"url\":{\"required\":{\"value\":true,\"message\":\"Channel URL is required\"},\"url\":{\"value\":true,\"message\":\"This field must contain a valid url\"}},\"url_1\":{\"required\":{\"value\":true,\"message\":\"Video or stream URL is required\"},\"url\":{\"value\":true,\"message\":\"This field must contain a valid url\"}},\"file-upload\":{\"required\":{\"value\":true,\"message\":\"Screenshot is required\"},\"max_file_size\":{\"value\":4194304,\"_valueFrom\":\"MB\",\"message\":\"Maximum file size limit is 4MB\"},\"max_file_count\":{\"value\":\"2\",\"message\":\"You can upload maximum 2 file\"},\"allowed_file_types\":{\"value\":[\"jpg|jpeg|gif|png|bmp\"],\"message\":\"Invalid file type (We only accept jpg, jpeg, gif, png or bmp)\"}},\"terms-n-condition\":{\"required\":{\"value\":true,\"message\":\"Privacy Policy has to be read\"}},\"gdpr-agreement\":{\"required\":{\"value\":true,\"message\":\"Consent to share data is required\"}}},\"debounce_time\":300,\"conditionals\":{\"input_text\":{\"type\":\"any\",\"status\":true,\"conditions\":[{\"field\":\"input_radio\",\"value\":\"Other\",\"operator\":\"=\"}]}}};\n                            <\/script>","protected":false},"excerpt":{"rendered":"<p>Compreendemos que estejas zangado com o recente sinistro sofrido. Elas podem acontecer por v\u00e1rios motivos. Usa o formul\u00e1rio abaixo se usaste uma m\u00fasica NoBan.Stream e recebeste uma reclama\u00e7\u00e3o que gostarias que investig\u00e1ssemos e resolv\u00eassemos.<\/p>","protected":false},"author":1,"featured_media":0,"parent":1067,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1121","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Julien","author_link":"https:\/\/noban.stream\/pt\/author\/nbsadminpro\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/noban.stream\/pt\/wp-json\/wp\/v2\/pages\/1121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noban.stream\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noban.stream\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noban.stream\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noban.stream\/pt\/wp-json\/wp\/v2\/comments?post=1121"}],"version-history":[{"count":0,"href":"https:\/\/noban.stream\/pt\/wp-json\/wp\/v2\/pages\/1121\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/noban.stream\/pt\/wp-json\/wp\/v2\/pages\/1067"}],"wp:attachment":[{"href":"https:\/\/noban.stream\/pt\/wp-json\/wp\/v2\/media?parent=1121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}